Returns & Exchanges
Due to the perishable nature of our seafood, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 24 hours of receipt for a full refund or replacement.
Inspect Your Delivery
Immediately upon arrival, open your package and check the temperature and condition of your seafood to ensure it meets our freshness standards.
Document Issues
If there are any discrepancies or quality concerns, take clear photographs of the product and the shipping label to help us process your claim.
Contact Support
Email our customer service team at [email protected] within 24 hours of delivery, including your order number and the photos of the issue.
Resolution Process
Our team will review your request within one business day to issue a credit to your original payment method or arrange for a fresh replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing